Frequently asked questions
How can I retrieve my password?
How can I create another user?
In order to create a subaccount, you must first have an active professional account (To create an account click here).
In the "My Users” section, click "Create a user”.
Fill in all the personal information linked to this user profile and assign access rights to it.
You can edit user accounts at any time.
Hiding a delivery address
To hide a delivery address, you must go to your account.
In the "Account Info” section, scroll down to your address book at the bottom of the page. Click the pen of the address you want to hide.
Tick the "Hide” box.
I would like to order online at https://www.top-tex.dk/, what do I need to do?
To order online you need to have an account. If your account has not been activated yet you can also send your first order by fax to +32 71 37 80 38 or by email to [email protected]
How do I find a product that I want to order?
To find a product you can:
Navigate via our catalogue and choose out of 30.000 SKUs or search on the product code and/or key word by typing it in “Search” right above in your screen.
As soon as you have selected the items that you would like to order you can add them to your cart and validate your order.
Then you complete your order when you fill in the following details regarding the:
- Delivery address
If you have any question regarding your order or a product, do not hesitate to contact us by clicking here.
Quickly adding to your basket
To quickly add a product to your basket, you can select the desired quantities from the size grid on a product page and click "Add to basket”.
Then click ”Continue shopping” to browse the site.
Managing your baskets
To manage your various baskets, you must be in Your Basket.
You can rename a basket by clicking the pencil next to the basket name.
You can also merge two baskets by selecting the desired carts and clicking "Merge baskets”. You can delete a basket by clicking the cross that appears when you hover the mouse over the basket.
How do I know if a product is available?
Go to the article of which you would like to check stock and scroll down on the page. You will find available stocks in the different warehouses in Belgium and France and the European stocks of our suppliers.
Finding out about new arrivals
For information about product arrivals, click "Arrival Information” under the packshot of the desired product. You have the option to print the restock dates from the window that opens or fill out a contact form.
What is the minimum order quantity?
There is no minimum order quantity except if this is written in our catalogue or on our website.
However to profit from quantity discounts, you might want to order full cartons (same article, size and color) of the product. The quantity per carton is noted with the product information.
What is the minimum value to be able to order at TopTex?
Adding a note or comment to a basket
To add a personal note you must be in Your Basket. Under each product, you have the option to add a personal note that will be visible on the packing list.
To send a comment to our TopTex teams, you must confirm your basket as far as the delivery address selection. You can add a comment at the bottom of the page.
What are the terms of payment?
Orders can be paid by:
- Credit card
- Bank transfer
IBAN: BE24 3600 3438 0038
Swift code: BBRUBEBB
IBAN: BE16 1980 3156 0274
Swift code: CREGBEBB
BNP PARIBAS FORTIS
IBAN: BE54 2100 9907 0697
Swift code: GEBABEBB
What is the delivery time of my order?
Deliveries in Denmark are estimated to happen within 48-72 hours if the products are in stock in Belgium. This is an indication that the carriers give us. At the stock availability of the product you will find the information regarding the delivery time from France and other suppliers.
Express deliveries are possible too; you can select this when you are finalizing your order.
For deliveries outside your country, click here.
Downloading the price list
To download the price list, you must be in My Toolbox.
You can download the price list from the My Prices tab.
Requesting a return
To request a return, you must go to the My After-sales Service area and select "Request a return”.
Fill in the delivery note or invoice in question, and enter the quantities you want to return.
You must choose whether you would prefer to have a credit deducted from your next order or obtain an immediate refund.
You will then receive a return agreement that must be attached to the package sent back to us.
Submitting a complaint
To submit a complaint, you must go to the My After-sales Service area and select the type of complaint.
After specifying the reason for your request, you can complete the table of quantities.
After doing so, you must enter your delivery address for the goods to be returned or the collection address if the products are to be returned to TopTex.
You can attach the photos requested, add a comment for the TopTex team, and enter your email address to track your request.
Track the status of your request in the My After-sales Service area.
We will do our utmost to answer you as soon as possible.
Downloading a factsheet
To download a factsheet, you must be logged in. On the product page, go to the Downloads section and click Factsheet.
How do I access the catalogue area?
Hover the mouse over your profile in the top right of the screen then select “My catalogues area” from the drop-down menu.
How do I order a catalogue?
In your catalogue area, click the “Order catalogues” button.
Then click the “Order” (or “Pre-Order”) button for the catalogue you want order.
Click “Place order”.
Choose the type of cover you want to order.
Choose the format: either Printed + digital version or just digital.
Select the language, price display mode and quantity then click “Approve this selection”.
If you have ordered a standard catalogue: all you have to do is validate your cart.
If you have ordered a personalized catalogue: you must now proceed to the personalisation of your cover
How do I personalize my catalogue?
Visit the homepage in your catalogue area and scroll to the “My personalized catalogues” section.
Under your order, click “Track progress” followed by “Finalise customization before ...”.
Finally, choose “Your 100% personalized cover” or “Your logo on your chosen cover” depending on the type of personalisation you want.
Your 100% personalized cover
If you select this personalisation, you will need to provide us with a cover you have created yourself in every aspect in accordance with the constraints of the catalogue you want to order.
Your logo on your chosen cover
By opting for this type of personalisation, all you have to do is send us your logo, contact details and choose one of the pre-selected covers on offer.
100% personalized cover
If you submitted a personalized catalogue order last year and want to reuse the same cover, please tick the “Use the cover of the previous year” box then click “Confirm”.
We will then receive your order and begin processing it.
If you want to use a new cover for your catalogue, upload your file when requested, provide your email address and click “Confirm”.
Your logo on your chosen cover
Select the cover you want to use then click “Validate my choice”.
If you have already submitted a personalized catalogue order and want to reuse last year’s logo, please tick the “Use the logo of the previous year” box then click “Confirm”.
Otherwise, upload your logo when requested. Provide your contact details as well as your email address then click “Confirm”.
How do I check my cover press proof?
Visit your catalogue area and scroll to the “My personalized catalogues” section.
Under your order, click the “Confirm the press proof” button followed by “See the press proof”.
Check your press proof by clicking the image or “Download”.
If you are happy with the press proof, click “Confirm”. All you have to do now is confirm your cart to complete your order.
If you are not happy with the press proof, click “Refuse” and enter the reason for the rejection in the relevant box. You can now upload a new file if you want to use a different visual to the one you uploaded when you placed the order. Finally click “Send”.
We will then begin working on the requested modifications.
How do I confirm my “My catalogues” cart?
Hover the mouse over your cart in the top right of the screen then select “See my cart”.
In the drop-down menu, select “My catalogues” and click “Confirm my cart”.